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ERROR: 'Could not change to the selected employer Error #1009'

Created on  | Last modified on 

Summary

How to resolve the e@syFile™ Employer error '#1009' when switching to a different employer database. This error relates to declaration submissions from Sage VIP Classic, Sage VIP Premier and Sage Payroll Professional.

Description

The error occurs when you have multiple PAYE number databases in the South African Revenue Service (SARS) e@syFile™ Employer software. When you try to select another company, the system displays: 'Could not change to the selected employer. Error #1009'.

NOTE:

Sage doesn’t provide troubleshooting for technical e@syFile-specific errors. Contact your Business Partner or SARS support desk for assistance.

Cause

The error indicates a company's data in the SARS e@syFile software has become corrupted.

Resolution

  1. Restore the e@syFile™ Employer database for the affected company.
    • Refer to the SARS guide for steps to complete this process
  2. If restoring isn’t possible, create a new e@syFile™ Employer company database and complete the submission there.
    • To create a new database, you'll need to remove the old one in File Explorer
    • We recommend contacting your Business Partner or Sage for assistance

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