ERROR: 'Cannot save certificate Error # 1009'

The 'Cannot save certificate Error # 1009' appears when creating or amending a certificate in SARS e@syFile™ Employer. This usually occurs due to missing or invalid information in the employee profile.

The error occurs because SARS e@syFile™ Employer expects valid data but finds missing details or an invalid character in a field. These include the employee’s address field.

Follow these steps to resolve the error:

1. Check the employee’s personal details in the payroll system.
2. Ensure to complete all fields, including the country code under address details, with valid information.
3. Remove any invalid characters from the fields.

 NOTE: As SARS e@syFile™ Employer isn’t Sage software, we can’t assist with all e@syFile errors. If the issue persists, contact the SARS support desk for further guidance.