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Where can I get the Support Authorisation (VIPSD) letters?

Created on  | Last modified on 

Summary

Certain features require access on to be provided by the Sage Customer Support team. These are to provide a password VIP Support desk (VIPSD) letters completed in full and signed before a one-time password is issued to the payroll user. These one-time codes will allow the user to access and make changes within the system, which they are not authorised to do.

Resolution

The Support Authorisation generates from within the system and accessed on the following system menus:

  • Date Change Letter – Main menu > Company > Basic Company Information > Period Info(BB) Button, click 'Support Letter'

  • VIPSD Letter – Company Listing Screen, select the Sup Help button, select 'VIPSD Letter' from the drop-down list under Support Authorisation Letters

  • Change Company Status - Company Listing Screen, click the Sup Help button, select 'Change Company Status' from the drop-down list under Support Authorisation Letters

  • Delete Company - Company Listing Screen, click the Sup Help button, select 'Delete Company' from the drop-down list under Support Authorisation Letters

  • ODBC Access - Company Listing Screen, click the Sup Help button, select 'ODBC Access' from the drop-down list under Support Authorisation Letters

 

For other letters, click the links provided below: