What are VIPSD letters?

VIP Support desk (VIPSD) letters must be completed in full and signed before a one time password can be issued to the payroll user. These one time codes will allow the user to access and make changes within the system which they are not usually authorised to do.

The VIPSD letters are generated from within the system and are located on the following menus:

• Date Change Letter – Main menu > Company > Basic Company Information > Period Info(BB) Button, click on Support Letter

• VIPSD Letter – Company Listing Screen, select the Sup Help button, select VIPSD Letter from the drop-down list under Support Authorisation Letters

• Change Company Status - Company Listing Screen, click on the Sup Help button, select Change Company Status from the drop-down list under Support Authorisation Letters

• Delete Company - Company Listing Screen, click on the Sup Help button, select Delete Company from the drop-down list under Support Authorisation Letters

• ODBC Access - Company Listing Screen, click on the Sup Help button, select ODBC Access from the drop-down list under Support Authorisation Letters

 

For other letters, click on the links provided below:

• Global Access Control Letter

• ODBC Super User Access Letter

• ODBC New User or Additional Companies Letter

• Super User Access Letter

• Unfreeze Separate Payslips Letter