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What are VIPSD letters?

Created on  | Last modified on 

Summary

VIP Support desk (VIPSD) letters must be completed in full and signed before a one time password can be issued to the payroll user. These one time codes will allow the user to access and make changes within the system which they are not usually authorised to do.

Resolution

The VIPSD letters are generated from within the system and are located on the following menus:

Date Change Letter – Main menu > Company > Basic Company Information > Period Info(BB) Button, click on Support Letter

VIPSD Letter – Company Listing Screen, select the Sup Help button, select VIPSD Letter from the drop-down list under Support Authorisation Letters

Change Company Status - Company Listing Screen, click on the Sup Help button, select Change Company Status from the drop-down list under Support Authorisation Letters

Delete Company - Company Listing Screen, click on the Sup Help button, select Delete Company from the drop-down list under Support Authorisation Letters

ODBC Access - Company Listing Screen, click on the Sup Help button, select ODBC Access from the drop-down list under Support Authorisation Letters

 

For other letters, click on the links provided below:

Global Access Control Letter

ODBC Super User Access Letter

ODBC New User or Additional Companies Letter

Super User Access Letter

Unfreeze Separate Payslips Letter