You are generating the IRP5 files for either the Annual or Interim SARS Submission and instead of creating the IRP5 files the system informs you there is mandatory information outstanding. A report will then print with a list of errors and this error is in the report.
The message could also display when a user is trying to complete a Start New Period (roll over).
The error will display as: There are still employees with travel transactions that do not balance to their payslip.
We found this mostly where corrections were attempted on the RT screen, but the correction was not done correctly. Even if there is a 1c difference, it will stop the export
NOTE: There are instances where corrections result in a significant increase in an employee's tax. The cause of this is due to an incorrect increase in the employee's YTD earnings. To correct this, simply access the employee's History (HS) Screen, on the earnings tab, remove the salary for any month between March and February (must be a month that forms part of the tax year), exit the HS screen, go back and put the salary amount back as it was, exit the screen and the employee's tax should return back to normal.