Error: 'Runtime error 429 or 9' - when printing or emailing documents

When trying to print or email customer/supplier documents you may receive a runtime error 429 or runtime error 9.  This article is for when the error mentioned above happen on all documents that are printed or emailed. There is a seperate article for when the error occours on specific documents.  

If you open the Forms assistant or Forms Designer and attempt to add a logo to a form, you will receive the below error:

1. Firstly, attempt to print/email a customer/supplier document in the _DEMO company
2. If you are running a multi-user environment, login in to the company dataset on another user’s machine and attempt to print/email the customer/supplier document
3. Should the document print in the DEMO company or via another user’s machine, close your software
4. Hold the Windows key + E on you keyboard to access the file explorer
5. Right click on This PC and select Properties

6. Under Windows Edition check with Windows Server Edition the computer is running

7. Click on the links to the Server Edition you are running for steps on how to install/enable the desktop experience 

For Windows Server 2008

• https://technet.microsoft.com/en-us/library/bb871632(v=exchg.80).aspx

For Windows Server 2012

• https://blogs.technet.microsoft.com/rmilne/2013/07/11/install-desktop-experience-on-windows-server-2012/

 For Windows Server 2016

•  http://www.davidhill.co/2017/04/install-windows-server-2016-gui-desktop-experience/

NOTE: The above solution if when printing or emailing DOCUMENTS and will not work if you are receiveing an error 429 or 9 else where in the system.

 Should this solution not work please leave a comment and advise where you got stuck.