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ERROR: Runtime error 5 when opening a company

Created on  | Last modified on 

Summary

How to resolve runtime error 5 when opening a company in Sage 50cloud Pastel.

Cause

Company folder name is greater that eight characters or if there's a problem in the Windows registry.

Resolution

Step 1: Rename the company folder

  1. Go to the machine registered as the Pastel server.
  2. Press Windows key + E to open File Explorer.
  3. Navigate to Local Disk (C:).
  4. Open the PastelXX or XpressXX folder.

    EXAMPLE:

    Pastel19 or Xpress19 where x represents the version number.

     

  5. Locate the company folder.
  6. If the folder name is longer than eight characters, right-click it and select Rename.
  7. Enter a shorter name.

NOTE:

For Xpress Start-Up, you are limited to one company. You must run the Reset Utility to remove the old company before proceeding.

Step 2: Run the Reset Utility (if the issue persists)

  1. On the Pastel server, open File Explorer and go to Local Disk (C:).
  2. Open the PastelXX or XpressXX folder.
  3. Double-click ResetXX.exe.
    • Example: Reset19 for Pastel19.
  4. Select the following options:
    • Clear Companies
    • Clear Registry
    • Clear Registration

If you need to add more users or companies to Sage 50cloud Pastel, leave your details, and we'll be in touch.