Create a full system backup

Summary

How to back up the full system directory for Sage VIP Classic and Sage VIP Premier.

Description

A full system backup creates a copy of everything in the VIP directory, including all subfolders. Use this option whenever installation instructions refer to a full system backup.

CAUTION:

All users need to exit the system before starting the backup process.

Resolution

Access the backup options

  1. Log in to any of your payroll companies.
  2. From the main menu go to Utilities, then select Backup.
  3. Choose Full System Backup or Data Files and Programs (Incl All Sub Folders).

Configure the backup settings

  1. Confirm the From Directory:
    • Displays the location of your system directory

CAUTION:

The directory path needs to display a drive letter otherwise your backup won't be successful. To resolve this issue, set a mapped drive as a trusted site.  

  1. Review the To Directory location:
    • Browse to the folder where you want to save the backup
    • Confirm the destination folder exists
    • Ensure there's sufficient space in the destination drive
    • The folder can't be within the system directory
    • Avoid spaces in the folder name
  2. Review the Backup File Name:
    • The system automatically allocates a filename - we recommend keeping it
    • Avoid spaces in the backup filename

Start the backup process

  1. Click Continue.
  2. An on-screen message will confirm the backup location. Select Yes to proceed.
  3. A Command Prompt (CMD) will appear, indicating the backup process has started.
    • Don’t close the screen or interrupt the process
  4. An on-screen message will confirm once the backup is successful.

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Solution Properties

Solution ID
200123124753803
Last Modified Date
Wed Jul 01 12:41:32 UTC 2026
Attributes
Product Details
Modules: Payroll solutions
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