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ERROR: 'Backup failed' when creating data backup for a company

Created on  | Last modified on 

Summary

How to solve the error when the backup process fails for one company only on Sage VIP Classic or Sage VIP Premier. The error message appears after the process runs for a while.

Cause

This indicates that a process or user is accessing that one or more of the data files.

Resolution

  1. Make sure you don’t open Sage or the company more than once.
  2. In a multi-user setup, ask all other users to exit the company.
  3. Restart the computer or server to release any locked data files.