Solution Properties
Solution ID:
260424060852373
Last Modified Date:
Tue Apr 28 05:44:27 UTC 2026
Taxonomy Path:
Case category//I have a problem with...//download/install/activate/upgrade
Author:
[email protected]
'Latest Version Activated' Health Status warning
Description
Cause

The system can't validate the installed version with the Sage Network.

Resolution
  1. Close the payroll system.
  2. Start Sage Connected Services manually.
  3. Click the hidden icons button on the Taskbar.
  4. Right-click on the Sage Connected Services icon (green S).
  5. Select Options. 
  6. Click Test Connection.
    The connection needs to be successful.
  7. Open the payroll system, then access the company.

The Health Status updates with a green tick to confirm you're on the latest version.

NOTE:

If the issue persists, contact the Sage Customer Support team.

[BCB:416:ZADK - Sage Payroll Advanced form (upsell):ECB]

 

Steps to duplicate
Related Solutions