How to contact Customer Support

Solution Properties

Solution ID:

250304072525483

Last Modified Date:

Thu Jan 29 14:12:42 UTC 2026

Taxonomy Path:

Case category//How do I...//processing

Author:

How to contact Customer Support

Description

If you need assistance with Sage Payroll Professional, there are different ways to get in touch with our Customer Support team.

Our Sage experts are available during the following times:

Times shown are in South African Standard Time (SAST, UTC+2).

We are closed on South African public holidays.

Cause

Resolution

Direct Chat links:
- Contact the Customer Support teams by selecting one of the links below:
- Enter your details and start chatting with a support representative.
Live Chat on the Sage Customer Portal:
- Visit the Sage Customer Portal website.
- Log in with your credentials (Site Code, email address and password).
- Click the Chat icon.
- Select the Department.
- Enter your details and start chatting with a support representative.

In-app chat:

Direct chat links:

Contact the Customer Support teams by selecting one of the links below:
- Payroll Product Support
- Finance Support
Enter your details and start chatting with a support representative.

Live chat on the Sage Customer Portal:

Direct Log a query link:

Open this link to submit your query.
Complete the webform and click submit to send the details to the Customer Support team.

CAUTION: Use the correct Site Code to link the query to your account.

Log a query on the Sage Customer Portal:

Go to the Sage Customer Portal website.
Log in with your credentials (Site Code, email address and password).
Click Support, then Log a Query.
Complete the webform and click submit to send the details to the Customer Support team.

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