When you have open POS batches, you'll need to update these batches. This included POS on hold and cash on delivery batches.

1. Log in to the company on POS as the supervisor.
2. Click View and Batch Listing.
3. Select Tax Invoice and click Run Report.
   The report will show you which users have open batches in POS and the status of the documents. When you see a status of on hold or cod, you'll need to remove the status.
4. Click close and login as the user with the open batch.
5. Open the POS process screen and click Edit.
6. Select On Hold or CODs next to Search Types.
   The document/s will display under one or both options.
7. Select the document and click Select.
   One of the buttons on the top left will show as lighter purple.
8. Click the light purple button to remove the On Hold or Cash on Delivery.
9. Complete the transaction.
    NOTE: Documents processed incorrectly or in error must have the lines deleted. 
10. Select the line and hold Ctrl + D on your keyboard to delete the line.
11. Enter a total of zero and click Update.
    Follow this process to take all the documents off Hold or COD.
12. Log out of POS and log back in as the POS Supervisor.
13. Select Process, then Update All Documents.
14. Select Start, then Continue.
15. Complete the Supervisor Cash Up once you’ve updated all the documents.

If you're running the year end and you’ve tried all the solutions provided and you’re still getting the 'Open Batch' Error. Log a ticket with support for a datafix.