Entering your site code when calling Sage Customer Support
Description
When contacting Sage telephonically, you'll first select what assistance you need. You'll then enter your site code to talk to a product-specific expert.
Cause
Resolution
Locate your site code
You'll find your site code (account number with Sage) on the following locations:
Top right of your Company Listing screen
Your invoices or statements from Sage
Contacting Sage telephonically
When you call Sage, you'll receive a series of options to select.
Listen carefully to those and select your ‘destination’ accordingly.
Enter your site code or customer number.
NOTE:
Site code numbers include alphabet letters. Replace the letter with the corresponding number on your keypad.
In cases where your site code includes a letter of the alphabet, use the corresponding number related to that letter:
Not applicable = 1
A, B, C = 2
D, E, F = 3
G, H, I = 4
J, K, L = 5
M, N, O = 6
P, Q, R, S = 7
T, U, V = 8
W, X, Y, Z = 9
EXAMPLE:
If your site code is W12345, replace the W with the number 9. Enter 912345 on your keypad.
Available digital support channels
In addition to phone support, we offer alternative channels for your convenience.
These options provide flexibility in how to reach us and receive assistance.
