Solution Properties
Solution ID:
240702101509657
Last Modified Date:
Tue Nov 11 06:46:06 UTC 2025
Taxonomy Path:
Case category//How do I...
Author:
[email protected]
Entering your site code when calling Sage Customer Support
Description

When you contact Sage South Africa telephonically, you'll first select what assistance you need. You'll then enter your site code or customer number to talk to a product-specific expert.

Cause
Resolution

Locate your site code

You'll find your site code (account number with Sage) on the following locations:

  • Top right of your Company Listing screen 
  • Your invoices or statements from Sage

Contacting Sage telephonically

  1. When you call Sage, you'll receive a series of options to select.
  2. Listen carefully to those and select your ‘destination’ accordingly.  
  3. Enter your site code or customer number.

 NOTE: Account numbers include alphabet letters. Replace the letter with the corresponding number on your keypad. For example, if your Site Code is WJ123 – replace the letter W with the number 9, and the letter J with the number 5. 

 Keypad with letters assigned to specific numbers.
In cases where your site code includes a letter of the alphabet, use the corresponding number related to that letter: 
  • Not applicable = 1
  • A, B, C = 2
  • D, E, F = 3
  • G, H, I  = 4
  • J, K, L = 5
  • M, N, O = 6
  • P, Q, R, S = 7
  • T, U, V = 8
  • W, X, Y, Z = 9

Digital support channels 

In addition to phone support, we offer alternative channels for your convenience.

These options provide flexibility in how to reach us and receive assistance.  

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