To facilitate a smoother support experience, we like to highlight a few options available to you:
Streamlined Call Routing
When you call Sage, you are offered a series of options that will take you to the support team you need. Listen carefully to those and select your ‘destination’ accordingly.
Where can I find my Site Code? Your Site Code (also known as your Customer Number) may be found on the Company Listing screen of your payroll.  TIP: The Site Code can also be viewed on your Sage invoice. If you are asked for your Site Code or Account Number and it consists of a letter from the alphabet, replace the letter of the alphabet with the corresponding number on your keypad. For example, if your Site Code is WJ123 – you would replace the letter W with the number 9 on your keyboard and the letter J with the number 5 – essentially typing in 95123.
By entering your Site Code or Customer Number, the system will automatically identify what product you are using and route you to the relevant team. You can use the below guide to assist you with your alphanumeric code:
When the telephone system prompts you for your Site Code or Customer Number, enter your Site Code by referring to the letters and numbers on the telephone keypad. In cases where your Site Code is preceded by a letter of the alphabet, use the corresponding number related to that letter: - Not applicable = 1
- A, B, C = 2
- D, E, F = 3
- G, H, I = 4
- J, K, L = 5
- M, N, O = 6
- P, Q, R, S = 7
- T, U, V = 8
- W, X, Y, Z = 9
 EXAMPLE:
- Your Site Code is Z00001 > On the phone keypad enter 900001
- Your Site Code is U00000 > On the phone keypad enter 800000
Digital Support
In addition to phone support, we offer alternative channels such as email and live chat for your convenience. These options provide flexibility in how to reach us and receive assistance. |
