Solution Properties
Solution ID:
240702101509657
Last Modified Date:
Tue Feb 17 08:33:37 UTC 2026
Taxonomy Path:
Case category//How do I...//website
Author:
[email protected]
Entering your site code when calling Sage Customer Support
Description
When you call Sage, you first choose the type of help you need. You then enter your site code to connect with a product‑specific support expert.
Cause
Resolution

Locate your site code

You'll find your site code (account number with Sage) on the following locations:

  • Top right of your Company Listing screen 
  • Your invoices or statements from Sage

Contacting Sage telephonically

  1. When you call Sage, you'll receive a series of options to select.
  2. Listen carefully to those and select your ‘destination’ accordingly.  
  3. Enter your site code or customer number.

NOTE:

Site code numbers include alphabet letters. Replace the letter with the corresponding number on your keypad.

 Keypad with letters assigned to specific numbers.
In cases where your site code includes a letter of the alphabet, use the corresponding number related to that letter: 
  • Not applicable = 1
  • A, B, C = 2
  • D, E, F = 3
  • G, H, I  = 4
  • J, K, L = 5
  • M, N, O = 6
  • P, Q, R, S = 7
  • T, U, V = 8
  • W, X, Y, Z = 9

EXAMPLE:

If your site code is W12345, replace the W with the number 9. Enter 912345 on your keypad.

Available digital support channels 

In addition to phone support, we offer alternative channels for your convenience.

These options provide flexibility in how to reach us and receive assistance.  

[BCB:409:ZADK - Add modules (Sage VIP):ECB]

 

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