When a new user joins your company, the user should be added to the Sage Portal to get access to support.

 NOTE: Only the Default Administration User can add and remove users on the Sage Portal.

• Access the Sage Portal
• Enter the following information:
  • Site Code
  • Email address
  • Password

NOTE: Not sure what your password is or forgot your password? Click here for details to reset your password.

• Click on My Account
• Select Maintain Site User Access
• Click on Add
• Complete the following fields for the new user:
  

• Click on Submit or Close

Read more: How do I enter my Site Code when calling Sage Customer Support