You should clear your browser’s cookies and cache when:

• You are having difficulty logging into Sage Accounting.
• Sage Accounting pages are running slowly and appear to be unresponsive, or buttons or links aren't working.
• Sage Accounting isn't updating your latest information after you've saved or refreshed the page.

Tip: Log into Sage Accounting using an alternate browser, or log in via private/incognito mode to determine if the issue is browser related.

Google Chrome

1. If you have a PC, hold Ctrl + Shift + Delete on your keyboard.

   If you have a Mac, hold Command + Shift + Delete on your keyboard.

2. Select a Time range. To delete everything, select All time.
3. Select the checkbox next to Cookies and other site data.
4. Select the checkbox next to Cached images and files.
5. Click Clear data.

Microsoft Edge

1. Hold Ctrl + Shift + Delete on the keyboard.
2. Select the checkbox next to Cookies and saved website data.
3. Select the checkbox next to Cached data and files.
4. Click Clear.

Safari

1. Click Safari in the upper left corner of the screen.
2. Click Preferences.
3. In the Privacy tab, click Manage Website Data.
4. Click Remove All, then click Remove Now.

Mozilla Firefox

1. If you have a PC, hold Control + Shift + Delete on your keyboard.

   If you have a Mac, hold Command + Shift + Delete on your keyboard.

2. Set a Time range to clear Everything.
3. Select the checkbox next to Cookies.
4. Select the checkbox next to Cache.
5. Select the checkbox next to Active Logins.
6. Click Clear Now.

Once you’ve completed the above, restart your browser and log in again. If there is still an issue, check if there there is an update on our Status page