You access Sage Self Service and need to reset the password.

The email for the reset password is not received.

What to check:

• Your Self Service Administrator confirms the user email address is correct
• Your email server administrator confirms the email address [email protected] is -
  • not blocked by the mail server
  • and that your whitelist/allowlist the email address
• Your employee confirms that the email is
  • not in the Junk Mail or Spam folder
  • not moved to another folder based on forwarding rules are set up

If the issue persists after checking the information above:

Submit the details to Sage Customer Support with the following information for investigation.

• Confirm that the Administrator or the employee requested the reset request from the Self Service site (ess.sagesouthafrica.co.za) or mobile application
• Confirm the email address of the user
• Confirm the estimated time the reset password request was submitted