At times when sending out emails you will get an email stating that your email was undeliverable, this is due to your email domain blocking them from sending so you will need to add SPF records to your system to resolve this.

Using SPF (Sender Policy Framework) helps protect your domain against spoofing, and helps prevent your outgoing messages from being marked as spam. SPF specifies the mail servers that are allowed to send emails from your domain. Receiving mail servers use SPF to verify that incoming messages that appear to come from your domain were sent by servers authorized by you.

Without SPF, messages sent from your organization or domain are more likely to be marked as spam by receiving mail servers.

Recipients can also block a sender's email address resulting in emails being delivered to Junk or Spam. Recipients will need to unblock a sender's email address.

Navigate to Company > Company Settings > Company Details

Ensure this setting is enabled: check box Use [email protected] as From Address is ticked.

Once this is enabled, please send a test email to verify. You may also test by sending an email to your email address to ensure the file is being received.

SPF Records

Specific SPF records have to be added to your mail service to allow Sage emails to be included in the emailing domain.

Please add the following SPF records:

v=spf1 a ip4:197.97.85.99/32 ip4:197.96.210.136/32 ip4:196.35.71.152/32 ip4:149.72.191.103/32 ip4:149.72.218.80/32 ip4:208.117.54.96/32 ip4:167.89.43.28/32 ip4:168.245.116.77/32 ?all

Note: We would recommend speaking to an IT professional or your ISP(Internet Service Provider) to assist with this if you are not familiar with this process.

Blocked Email Address

In some cases, a recipient may have blocked a sender's email address. This will block emails from reaching their Inboxes and will be moved to Junk or Spam. There may also be email spam filters active that inadvertently redirect emails to junk or spam folders.

The recipient will need to add the domain to the safe senders' list to unblock and allow emails to be received, they can add the below addresses/domains on their mail service application:

[email protected]

*@accounting.sageone.co.za 

*@sage.com

*@sendgrid.net

Steps to Unblock Senders Email Address in Outlook

Unblocking Senders for Gmail Users:

1. Click the gear icon and open Settings.
2. Click Filters and Blocked Addresses.
3. Click Unblock ([email protected])
4. Confirm the unblocked email address.