Click on Customers > Debtors Manager > Outstanding Invoices Workflow and follow these simple steps:

• Click on the Plus button to add an additional Action.
• Click on the Bin button to remove an existing Action.
• Click on a checkbox to add a communication option to an action, or limit the creation of new Invoices for a customer.
• Click on the Place Customer Account On Hold to stop the creation of new Customer Invoices for the defaulting Customer.
• Click on Save.

Note: Sage Accounting will be able to distribute SMS and WhatsApp messages soon and also allow you to provide your customers with a Payment link!