This issue usually occurs when the company files sit in the wrong location or files are missing.

Check the company location

1. Select File, then Open.
2. Select your company and confirm it's highlighted in blue.
3. Check the path at the bottom of the screen.
4. Make sure the path goes to C:\PastelXX or C:\XpressXX.
   Where xx represents the version.
   
   EXAMPLE:

   Pastel19 or Xpress19.

    
5. Make sure the company folder isn’t inside another folder.
   
   EXAMPLE:

   C:\PastelXX\_demo\demo.

    

Run Year end on a workstation

1. Press the Windows and E keys.
2. Browse to the company folder on the network.
3. Right-click the company folder and select Copy.
4. Open your C drive and browse to Pastelxx or Xpressxx.
5. Right-click inside the folder and select Paste.
6. Add the company from the local drive.
7. Run the Year end process.

After Year end completes

1. Copy the company back to the server.
2. Remove the company from the workstation.

Fix missing files

1. Download the Sage Pastel Xpress or Partner installation file.
2. For Partner, go to Getting Started/Latest Version.
3. For Xpress, go to Patch Updates/Previous Versions.
4. Run the installation file.
5. Select the option to repair the installation.
6. Complete the repair process.