This specific status 12 occurs when trying to add a company that is hosted on a file server.

This error occurs when the folder names contain spaces or special characters.  This includes the overall path to the Company that is being opened

CAUTION: Use caution when working with the below product functionality. Always create a backup of your data before proceeding with advanced solutions. If necessary, seek the assistance of a qualified Sage business partner, network administrator, or Sage customer support analyst.

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Refer to article How do I process a backup Sage 50cloud Pastel Accounting? if needed.

Please follow the steps below to resolve the issue:

• On the file server check the name of the folder where the company datasets are hosted
• Ensure that there are no spaces or special characters
• You may use _ or –
• If there are spaces or special characters right click and select rename
• Rename the folder to remove the spaces or special characters like @! Or #

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Status 12 on any file