Check Windows permissions

1. Go to Control Panel, then User Accounts, then Manage User Accounts.
2. Confirm you’re logged in as a Windows Administrator.
   • If you're not an Administrator, you'll need to speak to your IT team for assistance.
3. Confirm you’ve shared the Pastel folder correctly on the network.
4. Go to the PC registered as the Sage 50cloud Pastel Server.
5. Press Windows + E to open File Explorer.
6. Go to the drive where you installed Sage 50cloud Pastel, usually Local Disk (C:).
7. Right-click the Pastel or Xpress folder and select Properties.
8. On the General tab, clear the Read-only attribute and select Apply.
9. Select Apply changes to this folder, subfolders and files, then select OK.
10. Select the Security tab and give Full control to each listed user.
11. Select OK to save the changes.

Check third-party programs

• Ask your IT engineer to check if another program is using Pastel files
• Restart the PC to release locked files