Solution Properties
Solution ID:
250304072525483
Last Modified Date:
Thu Jan 29 14:12:42 UTC 2026
Taxonomy Path:
Case category//How do I...//processing
Author:
[email protected]
How to contact Customer Support
Description

If you need assistance with Sage Payroll Professional, there are different ways to get in touch with our Customer Support team.

Our Sage experts are available during the following times:

  • Monday to Thursday, 8am to 5pm
  • Friday, 8am to 4pm

Times shown are in South African Standard Time (SAST, UTC+2).

We are closed on South African public holidays.

Cause
Resolution
  • Direct Chat links:
  • Live Chat on the Sage Customer Portal:
    • Visit the Sage Customer Portal website.
    • Log in with your credentials (Site Code, email address and password).
    • Click the Chat icon.
      Chat icon
    • Select the Department. 
    • Enter your details and start chatting with a support representative.

▼ Contact us via live chat

In-app chat:

  1. Click the Chat icon on any page of your application:

Chat icon on all the system screens.

  1. Enter your details and start chatting with a support representative.

Direct chat links:

  1. Contact the Customer Support teams by selecting one of the links below:
  2. Enter your details and start chatting with a support representative.

Live chat on the Sage Customer Portal:

  1. Visit the Sage Customer Portal website.
  2. Log in with your credentials (Site Code, email address and password).
  3. Click the Chat icon.
    Chat icon on the Sage Portal.
  4. Select the Department. 
  5. Enter your details and start chatting with a support representative.
▼ Submit a query online (webform)

Direct Log a query link:

  1. Open this link to submit your query.
  2. Complete the webform and click submit to send the details to the Customer Support team.

 CAUTION: Use the correct Site Code to link the query to your account.  

Log a query on the Sage Customer Portal:

  1. Go to the Sage Customer Portal website.
  2. Log in with your credentials (Site Code, email address and password).
  3. Click Support, then Log a Query.
  4. Complete the webform and click submit to send the details to the Customer Support team.
[BCB:409:ZADK - Add modules (Sage VIP):ECB]

 

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